International shipping: € 10

Shipping policy

buy on Platonic  It is very simple. You just have to follow the following steps:

Choose the mode of access to a product, through the collections drop-down that appears in the main menu.
View the product / s that interest you. With one click you will get an enlargement of the photograph to see detail, material, size, reference and price.
Select an item and add the item to the cart. You can then choose to continue shopping or process your order.
If you wish to process your order, you have the option of doing so by registering or completing the purchase without registration.
Select a payment method: Visa, Visa Electron, Paypal ...
Confirm the order.
You will receive an email confirming your order.

In which countries can you shop online?

You can currently make your purchase in all countries

In how many languages ​​can you navigate?

Currently the navigation language of the page is Spanish. You can translate the page automatically through the different search engines.

Are the prices of the online store and the physical store or other points of sale the same?

Yes, but if there is any difference between the prices that appear on the web and those marked on the labels of the items, the correct price would be that of the purchase receipt.

Do you replenish the items with the indication "out of stock"?

If an item is out of stock, we will try to restock it as soon as possible. If there was no stock, we would remove it from the web.

Will I receive the same product that I see in the photo?

Yes, except in those products in which the artisanal processes require a minimum difference in the finish or tonality. In these cases the client will always be clearly informed in advance.

Is it possible to receive periodic information in my email with the latest news and offers from PLATÓNICA?

Yes. Simply by accessing the “Newsletter” you will receive information about the latest news, news, stories and events from PLATÓNICA. 

Can I unsubscribe from the PLATÓNICA Newsletter?

In the "Newsletter" section you can easily unsubscribe. Cover the data and select "send."

¿How I can make sure I made my purchase?

Once your order is placed, you will receive a confirmation email. If you do not receive it, please contact us.

Can I remove an item from my order?

Yes. From the shopping cart you can delete the items you do not want as long as you have not processed the order.

What should I do if I receive a defective item?

Platonic It only sells items in perfect condition, so if, exceptionally, you receive an item with a defect, please contact us. We will try to solve the problem in the shortest possible time.

What should I do if I receive an incorrect item?

If on any occasion, by mistake, you receive an item that you have not ordered, please contact us

What form of payment can I use to make my purchase?

We have the following payment methods: American Express, Apple Pay, Google Pay, Mastercard, Paypal, Shopify Pay and Visa.


For what reasons can my credit card be rejected?

Your card may be declined for one of the following reasons:

The card could be expired. Check that your card does not exceed the validity date.


The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed to make purchases.


Some data entered may be incorrect. Check that you have correctly filled in all the necessary fields

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Is it safe to use my credit card on the web?

Yes, the data is transmitted in SSL encrypted form. For payment with Visa, only Ces (Secure Electronic Commerce) transactions will be accepted. After verifying that the card is attached to the CES system, the system will contact the bank that issued it so that the buyer authorizes the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise the order will be canceled.

Where I can get my order?

You can receive it at the address of your choice (home, work, etc. - never at a PO box).

¿The country of delivery may be different from the country of purchase?

The country of delivery does not always have to match the country of purchase.

¿How long will it take for my order to arrive?

Delivery times depend on the type of shipment selected. For standard shipments between 2 and 3 business days (for Ceuta and Melilla the transit will be 3-5 days) and for express shipments are between 1 and 2 business days (for Ceuta and Melilla the transit will be 2-4 days) . In international shipments, the receipt of the package at your home can take up to a few weeks

¿How much do I have to pay for shipping costs?

The standard shipping costs can be viewed in the purchase menu before finalizing the purchase.