Shipping policy

1. SHIPMENTS AND DELIVERY TIMES  
   

4.1 The nature of each product and its characteristics selected by the Customer  will determine the period of time that elapses from when we receive the payment confirmation and the  date the product is received.  

4.2 On the web pages of www.platonicajoyeria.com we inform about the indicative delivery time  of each article which should always be considered and for all purposes as merely  informative exempting Platonic. of any responsibility derived in the case of  that these would not come to pass.  

4.3 In no case can any type of delay in the receipt of an order justify the  cancellation of the same or the request for compensation by the Client or third parties.  

4.4 The indicative deadlines indicated for the delivery of the products to the client will begin to count  always from the reception by Platonic of the actual confirmation of payment  of the total amounts, so until then the order will not begin to be managed. If he  proof or acceptance is received after 14:00 p.m., the processing of the order will be  will take place the next day.  

4.5 Orders placed on Fridays after 14:00 p.m. will be processed from Monday  of the following week. Orders placed on weekends will be processed from Monday  of the following week or on holidays will be processed on the business day immediately following this.  

4.6 Deliveries will be made carriage paid by the customer making the purchase.  

4.7 The delivery period described will not be effective in the event that the customer is not reachable at the place and time mentioned by himself, in which case the products will be understood as delivered if he is not at the address on the date and indicated place of delivery.  

4.8 Delivery times will also depend on the availability of each product. In orders for several items, a single shipment will be made that will correspond to the item whose delivery time is longer. These deadlines are indicative and Platonic will endeavor as much as possible to respect them.  

4.9 Any penalty clause for delay introduced by the Client in his order is without effect upon acceptance of these General Purchase Conditions.  

4.10 The delivery is considered made once the product is made available to the recipient by the carrier, the recipient having the obligation to verify the conditions in which that receives the package to ensure that it is not damaged. If you detect any anomaly that could have been caused during transport and you are not satisfied, you must state it at that precise moment. You must notify your disagreement to Platonic no later than 24 hours after delivery of the items.  

4.11 The client will have 24 hours to verify the integrity of all the components of the product as well as verify that it includes all the accessories indicated in the article characteristics shown on the product pages. Platonic. After that time, the integrity and content of the product will be considered accepted.. If you have any other question, do not hesitate to send us an e-mail to platonicajoyeria@gmail.com or call us at 651008995. 

4.12 Deliveries to Spain (Peninsula and Balearic Islands)  

In this case the general delivery time is between 2 and 3 days. It may be less than this in most cases.  

 Orders will be sent through a Transport agency.  

4.13 Deliveries to Spain (Canary Islands, Ceuta and Melilla) and International  

The delivery time, in national purchases, is considered between 2 and 3 days and may be longer than this period. In international shipments, the delivery time can take 10 days. In this case, to ensure the delivery time, you should contact our commercial department through platonicajoyeria@gmail.com.